Restaurant to pay £17,000 after serving pasta to coeliac
A restaurant chain was fined £8,000 and ordered to pay £9,000 costs after a coeliac customer was not served the gluten-free meal she requested. Kristy Richardson is understood to have asked staff three times for non-gluten tagliatelle at a Jamies Italian in Portsmouth, when she visited in 2011.
The firm last month pleaded guilty to selling food not of the nature, substance or quality demanded by a purchaser, which is a breach of the Food Safety Act 1990.
The chain has now introduced new procedures and extra training, including a specific allergy button that has since been added to the machine waiting staff use to place orders, the court heard.
District Judge Anthony Calloway said: “I accept that the root cause of the incident was a misunderstanding between staff. No system could be immune to the misunderstanding which happened in this case and the company is fitting that due diligence.